All products will be posted to you at the address provided. Please ensure you enter your details correctly. Some of our products are shipped directly from our supplier.
Please allow 14 days for delivery on most items. Bespoke or special orders may take longer, please refer to the product description.
Dockyard Carving Tools can be returned in their original packaging, unopened and unused. Please fill in our form on the returns page indicating the reason for the return and post it back in appropriate packing to protect it. Please keep a post office tracker number for your return to ensure you can prove it was sent back. See our terms and conditions page for more information. As long as the product is in its original condition, we will refund the purchase price minus shipping costs.
Kilns. If you have a problem with your kiln, email or call us to discuss the issue. If your kiln is faulty, we will arrange for it to be collected and repaired or a replacent sent to you.